The Reason for Motivation

For the past few years, the Philippines have been an attractive call center destination due to its educated, English-speaking workforce. Because of this opportunity, many Philippine call centre agents are now enjoying the benefits of choosing such job but on the other hand, some don’t seem to understand their roles and expectations at all that leads to job dissatisfaction.   

For many inbound call center agents and outbound call center agents, the workplace situation is not as simple as a walk in the park like most people thinks it is. Increased workloads and high-stress working environments are the factors of creating a perfect storm for low morale and motivation in the Philippine BPO industry. This combination creates a fierce cycle, as motivation and morale fall, so does your ability to produce quality work and stay productive. Low morale ultimately leads to turnover in a strong economy. The level of the employee’s productivity in any Philippine contact center is largely responsible for the profit making ability of the organization and its survival in the long run. 

To stay motivated on your Philippine call center career, you need to be at your best and with the proper inner drive; everything can seamlessly fall into place. The way that you start your day will dictate the pace of the rest of your day and no matter what you do, your job exists for a reason. Finding the human element in what you do is a key to staying motivated. Focus on the positive, surround yourself with like-minded people that enjoy their work and are there for a reason and you will be guaranteed to always be in a frame of mind where your motivation is perfect. Knowing how to prioritize your work is essential for focusing on important, and not just urgent, work. Consider each job and interaction as your best performance, rather than just running them together as part of your day. You will see the impact you have and the value you offer. People will be attracted to this and they will notice how well you do things and they will truly value you.

A Philippine Call Center Team Leader motivating call center agents

The rewards of working in a Philippine call center

The attrition rate of the Philippine BPO industry is very high as well as competition and pressure to always be a top performer and mind you, it takes more than just great effort to be acknowledged and get a promotion at the same time. But this shouldn’t stop you; this should serve as a drive for you to do better each day.  Inbound call center agents and outbound call center agents who want to make sure that their Philippine call center careers continue moving forward need to remind themselves of having constant self-improvement and focusing on their goals.

Working in a Philippine contact center is tough but people still choose to live with it.  It has established a whole new culture for the people working in these BPO companies. The most obvious benefit of working at a call center is the good pay. Salaries for new graduates usually start at a minimum of only PHP 8,000.00 or merely $200.00 a month, but at a Philippinecall center, wages can start at rates as high as PHP 15,000.00 or $300.00 which is already a large amount of money considering how cheap commodities are in the Philippines. However, employees who hold supervisory or managerial positions earn a lot more. Aside from their basic salary, those who get assigned to the night shift get night differential pay which is an additional amount that covers the hours you are working at night. This is definitely so much more than what other employees get from their day jobs. On top of the high pay that you are receiving, employees get other benefits such as health insurance coverage and allowances. Another reason why young people love to work at a call center is that it gives them ample time to still attend to more important matters during the day time (unless if they like to sleep right away of course); parents who have kids can still have time to take them to school or help them out with their home work and or do errands.

Despite all these advantages, working in a call center is not as easy as it may seem because working at night can be really hard because of the change in your body clock. You will also face a lot of health risks and you will suffer stress because of the demands, complaints and sales quota that you have to meet – which is why call centers have great health benefit plans to cover all these when the time arises.

A Call center career can be fulfilling and at the same time, challenging. But no matter how hard it is, as long as you love what you’re doing, it won’t be a problem at all.    

Philippine call center agents on the way to enjoy their Pay day weekend

The importance of outsourcing services for your business

Call center outsourcing is the fastest growing industry in the Philippines and its position as an emerging global leader in the BPO industry is increasing.  The majority of BPO facilities are located in cities such as Cebu, which is in the ninth spot in the list of top 10 Emerged Destinations for BPO.

Executive Boutique is an outsourcing firm that operates a main call center and business outsourcing facility located in Asiatown IT Park, an I.T. zone that makes Cebu an even more competitive player among local and international I.T. and outsourcing destinations. Executive Boutique Call Center has a highly educated, productive and dedicated workforce that provides your business support service needs mainly inbound and outbound calling, business process outsourcing, virtual agents and surveys. Businesses of all shapes and sizes use telemarketing to introduce new products and services, set qualified appointments and to communicate with and receive feedback from their customers. 

As a leading outbound call center in Cebu, Executive Boutique has highly skilled agents with years of experience selling products and telemarketing over the phone; you can increase your business revenue by the lead generation services provided by its outbound call campaign. Customer service is one of the greatest keys to your business success; your entire business, marketing, sales and profits depend on your customers and it’s up to the outbound call center to facilitate it. Executive Boutique call center can also help you design a program to optimize conversion, increase sales, and create a positive experience that leads to loyal and repeat customers. Business process outsourcing is a powerful modern tool to help bring invaluable expertise into your business at a reasonable cost. BPO companies deliver consistent and competent service such as Executive Boutique. It is equipped with innovative technologies and software and has experienced professionals who competently manage even complex back office projects and deliver good results within the specified time limit.

You can’t build a good and stable company without reliable and efficient people that’s why it’s important to find the right company who hires them for you. With Executive Boutique's state-of-the-art systems and experienced agents, businesses can have a great way to grow without needing to take lots of specialists onto the payroll.

Outbound call center facility